One of the more popular uses of HPI within our Documentum or Alfresco client base is for case management, specifically insurance clients. Some of our previous posts have included an interview with a claims processing user as well as other general posts. We also have multiple videos about insurance implementations and related folders in our learning zone. This post will review how three major insurance clients helped determine the direction of the HPI desktop interface and highlight some of the key features for insurance applications. Continue reading ‘Documentum and Alfresco – Evolution of the HPI Desktop for Case Management by Insurance Clients’
Archive for the 'Mobile' Category
Tags: android, ipad, iphone
As we discussed in a previous post on mobile and third party approval, TSG is currently in the development process for our mobile approval interface for the Active Wizard. One of the early deliverables of the effort is a standalone demonstration of inbox/approve/reject functionality working on a variety of mobile platforms. A screencam of the overall soloution is located in our Learning Zone. This post will provide a written background on the solution as well as a link for you to try the application yourself.
TSG will be holding our 5th annual client briefing on June 7th, at the University of Chicago Gleacher Center from 9 am to 5 pm. The briefing focuses on TSG facilitation of specific Documentum topics allowing interaction between clients to discuss experience, lessons learned and best practices. Last year’s briefing included:
- Introductions – sharing “What I would like to learn today”
- EMC World Recap and thoughts on Roadmap/Product Offerings
- ECM Industry Overview – John Newton – Co-founder Documentum, Founder Alfresco
- Lunch (Wolfgang Puck Catered) and networking
- Client Benchmarking Survey Results – Included Support, Upgrades and Other Plans • SharePoint Discussions
- Records Retention
- Innovative Projects
- TSG Product Roadmap
This year’s attendees will be polled in Mid-May to finalize this year’s agenda. We are pleased to announce that James Watson PhD from Doculabs will be providing a keynote presentation on their thoughts in regards to Documentum and EMC. Based on initial client feedback, other topics could include:
- Mobile Strategy and TSG Offerings
- Cloud Thoughts and Strategy
- D2/XCP/Webtop/HPI Review and Discussions
- Record Management Strategy
- SharePoint Integrations/Trends
While the briefing is mostly limited to TSG clients, we do invite selective companies that we feel can add to the discussion. If you are interested in attending the briefing, please contact us at email@example.com.
TSG has successfully implemented multiple solutions for third party/remote approval for different Documentum customers. In each case, the solution focused on bringing outside approvers into the client’s Documentum environment. Based on discussions with several customers, TSG is beginning to develop a new solution to address several different business issues and take advantage of additional technical options. This post will discuss our initial approach to solicit feedback on the proposed solution. Continue reading ‘Documentum, Mobile and the Cloud for Third Party and Remote Approval’
As part of our effort to develop our mobile offerings for HPI and other applications, we took a detailed look at a number of different frameworks during our TSG sponsored Hack Day. This post will present our findings.
Native versus Web Applications
One of the major decisions for development was whether to go with a native application for a specific device (ex: iPhone or Android) or simply use a mobile browser. Native applications have full access to device specific goodies and APIs that allow developers to create rich mobile applications, just like in the desktop world. A couple of downsides to the native application approach include:
Currently many clients import photos into their case management systems by transferring digital images via a USB connection to a computer and then uploading them through a traditional content management client application. This post will discuss how to enable clients to leverage smartphones for a better experience. Continue reading ‘Documentum and Alfresco – Mobile Camera App for Case Management’
Earlier this month TSG released information on our first Mobile Device Offering (HPI Mobile). We have spent the last few weeks demoing it to our clients and gathering their feedback. Below are some of their thoughts. Please share yours as well. You can view the demo in our Learning Zone.